Inc.com - Intuitive Machines Offers a Masterclass in Problem Solving While Landing a Spacecraft on the Moon (2024)
Digital Organization
Service Management
Silicon Angle - Organizations need a business-driven AI strategy not a CAIO (2024)
Chief Digital Officer
Consultancy.uk - Healthy employees are the heartbeat of a successful business (2024)
Skills and Competenties
HBR - Bureaucracy Can Drain Your Companys Energy. Agile Can Restore It. (2018)
Organizational Design
ITSM.Tools - ITSM Trends for 2024 – What Our Latest Industry Poll Says (2024)
Joe the IT Guy - XLA Confusion: Dont Delay to Improve Their Business Impact (2023)
Human-centered AI: The power of putting people first | McKinsey
‘Humans in the loop’: It’s the angst-ameliorating mantra for the new age of generative AI. [via Pocket]
The Guardian - Reading print improves comprehension far more than looking at digital text, say researchers (2023)
Forbes: Four Key Concerns For Today's Chief Digital Officers (2023)
INSEAD Knowledge: Braggy Bosses Can Boost Their Teams (2023)
The Guardian: ‘Social loafing’ found when working alongside robots (2023)
Healthcare Tech Outlook: Driving Digital Transformation and Enhancing Patient Experience
ITSM Professor: Misunderstood and Misused - A Rant About Problem Management (2023)
Areas to Focus on While Upskilling Your IT Teams (2023)
As enterprises upgrade their internal IT infrastructures armed with revolutionary new technologies and the best practices, they are increasingly optimistic about their ability to turn IT productivity into real savings to their bottom line. [via Pock… As enterprises upgrade their internal IT infrastructures armed with revolutionary new technologies and the best practices, they are increasingly optimistic about their ability to turn IT productivity into real savings to their… https://ift.tt/b5G1B6A
MIT Sloan: Level Up to Strategic Data Sharing (2023)
Business Ecosystems
Fortune: CEOs are losing confidence in their C-suite (2023)
MIT Sloan: Intentionally Orchestrating Workforce Ecosystems (2023)
The Guardian: How the G-Cloud will make buyers think like service integrators (2023)
Service Broker
McKinsey: The winning recipe for transforming advanced planning systems (2023)
McKinsey: Myth busters: Unexpected insights on contact centers (2023)
What do customers really want from their contact centers? Myths about the importance of elements such as speed of answer and channel preference are shaping contact center and service strategy but leading to dissatisfied consum… https://ift.tt/ysbUWoD
TechNative: Why humanities students will drive the future of the tech industry (2023)
VentureBeat: Building an AI governance strategy that works (2023)